Project aimed at designing a model of necessary support services for Universities to successfully implement the virtual component of teaching.

• Its specific objectives are: to define the conceptual model of virtualisation;
• to identify and classify good practices in the organisation of support services to the University community regarding University virtual components;
• to explore and compare the elements for transferability;
• to validate the approaches to develop the support services;
• to guarantee the wide dissemination of the practices and use of the model.