When Things Go Wrong... How Organisational Development Can Help

When Things Go Wrong... How Organisational Development Can Help

Healthy working relationships are one of the greatest sources of fulfilment for individuals and key to organisational success, but are not always easy to achieve. And when things go wrong… what can we do? This workshop explored conflict in organisations, why organisations are such a fertile ground for it and how Organisational Development (OD) can help. Intended for those unfamiliar with OD practice or those from a diagnostic OD background, the aim of the session was to help participants understand how to use a complex systems perspective and a dialogical OD approach to reduce conflict in teams.

The workshop used the example of a hospital ward (with its different professions, differing levels of power, high stakes and seeming shared purpose) to explore how we can have conversations that help people work through conflict. We will start by considering, from the individual, organisational and societal perspectives, why it is complex to be a human being in an organisation, and the implications of this for the work of OD. The intention of the workshop was to be part informative and part immersive, with oodles of opportunity for refection about ‘so what?’. It was hoped, that by the end, participants would have a greater sense of what OD is and how it can be used in cases of conflict in the workplace.


Fay Andrews-Hodgson is an OD Consultant and Coach (team coach and coach supervisor), who spent 10 years working in the NHS. From working with struggling cultures to delivering large scale leadership programmes with strategic organisational relevance, she has consistently delivered innovative and effective interventions that have a sustainable impact; improving organisational performance as well as the well-being of those involved. Her OD practice has often led her to work with teams in trouble and she is driven to help human relations within organisations through learning. She has particular interest in complex systems, dialogical approaches to OD, the impact of culture in decision making and specialises in team coaching. She has a background in Organisational Psychology and lives in York with her husband and two children. She can be found at andrews-hodgson.com or @AndrewsHodgson.
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